Terms and conditions of use
If you are not completely satisfied with your goods you may return them unused and in the original condition (tags attached) within 14 days of receipt. Please complete and return the enclosed returns form, stating the reason for return and indicate if you require a refund or an exchange. No exchange or refund can be given if goods are returned after this 14-day period. We regret that we cannot refund postage costs. Please note that you are responsible for any items sent back to us until they are received by us. For this reason we recommend you use an insured method such as recorded delivery to return items. If you require an exchange, the cost of posting your new item to you is covered by us.
We endeavour to process returns as quickly as possible but please note this can take up to 21 days during busy periods. We will e-mail you to confirm your return has been processed.
Our returns address is:
Jacobs of Dunster
18b High Street